Terms & Conditions

1. Signed Client Service Agreement (Deed): The physical or digital legal contract executed between the Client and FlyNexD for the specific service requested (e.g., student visa processing, migration application, tour package booking).
2. Specific Written Offer and Conditions: The terms and conditions communicated in a formal quotation, offer letter, or proposal document issued to the Client by FlyNexD.

In the event of any contradiction between this general page content and a signed Deed or Offer, the terms of the signed Deed or Offer shall prevail.

1. Non-Refundable Service Fees

FlyNexD's core business is providing professional consulting, administrative, and liaison services, which involve the immediate commitment of time, resources, and expert knowledge.

• Initial Consultancy Fee: Any fee paid for the initial assessment, profiling, or consultation is non-refundable.
• Service Processing Fee: Once work has commenced on your file (including but not limited to document verification, application drafting, liaison with external parties, or initial submission), the FlyNexD service fee is considered earned and is strictly non-refundable.
• Voluntary Cancellation: If the Client voluntarily cancels or withdraws their application or service request at any stage after the commencement of work, no refund of the Company's service fee will be provided.

2. Reasons for Zero Refund

The following circumstances result in no eligibility for a refund of FlyNexD's service fees, as they violate the Client's primary obligations:

• Misrepresentation: Rejection or termination of service due to the Client providing fraudulent, inaccurate, incomplete, or misleading information/documents.
• Non-Cooperation: Failure to submit required documents on time, missing mandatory appointments (e.g., medical, biometrics, interview), or failure to follow reasonable instructions from the Company.
• Change in Law/Policy: Any adverse outcome resulting from a sudden change in immigration law, university policy, or governmental regulation outside of FlyNexD's control.
• External Factors: Any delays or negative outcomes caused by political instability, natural disasters, or global events (Force Majeure).

3. External/Third-Party Fees

FlyNexD's service fee does not include external or third-party charges.

Note: FlyNexD will facilitate the process of recovering refundable external fees (e.g., tuition deposit after a visa rejection) as per the third party's policy, but assumes no financial liability for these amounts.

4. Refund Claim Procedure

For the rare cases where a refund is deemed appropriate as per the signed Deed or specific Offer:

1. The Client must submit a formal refund request in writing to the Company via email or registered post.
2. The request must include all relevant supporting documentation (e.g., visa rejection letter, official university cancellation notice).
3. The Company will review the request against the terms of the Signed Client Service Agreement (Deed).
4. Refunds approved according to the Deed will be processed within sixty (60) working days from the date of final written approval by FlyNexD management.
5. All approved refunds will be subject to the deduction of:
   • Any expenses already incurred by FlyNexD.
   • Applicable bank charges, currency exchange losses, or administrative fees.

5. Contact Information

For any questions or clarification regarding your specific refund terms, please contact your assigned consultant or reach us at using the Contact Page.

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